Terms & Conditions

 

The entire content of this website is based upon the opinions of Ananda Elixirs Inc. (“Ananda Elixirs”, “we”, “us”, “our”), unless otherwise stated, and is intended for the sharing of information, education, published scientific opinions, and the experience of our community.

All products sold by Ananda Elixirs Inc. are intended to be used and consumed as food products. Our products are not Natural Health Products (NHPs), drugs, or medical treatments, and we do not make medical claims, therapeutic claims, or disease-related health claims about our products. Any references on this website to ingredients, traditional uses, wellness routines, or general lifestyle benefits are for informational purposes only and should not be interpreted as medical advice or as a claim that our products provide specific health outcomes.

The information on this website is not intended to diagnose, treat, cure, or prevent any disease, and does not constitute medical advice or medical treatment. We encourage you to make your own health decisions based on your own research and in partnership with a qualified healthcare professional.

If you are pregnant, nursing, taking medication, or have a medical condition, please consult your healthcare professional prior to consuming our products.

While we strive to keep our website information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, suitability, or reliability of the information, products, services, or related graphics contained on this website. Any reliance you place on such information is strictly at your own risk.

Our products should not be used as a substitute for a balanced diet and healthy lifestyle. We do not, under any circumstance, make any warranty as to the results that may be obtained by using products purchased from this website.

We make every effort to keep this website available. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.

This website may contain links to third-party websites which are not under our control. We have no control over the nature, content, or availability of those sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.

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Terms and Conditions

By using this website or submitting an order (and any subsequent orders), you agree to the Terms and Conditions set out below.

We know Terms & Conditions can be long and confusing — if you’re unsure about anything, please reach out using the “Contact Us” details on our website.

You agree to purchase goods and/or services from Ananda Elixirs Inc. subject to these Terms and Conditions, which apply to all transactions made through our website.

Your email address is essential in order for us to provide you with important updates such as order confirmations, shipping notifications, and changes to our service. By registering for an account or placing an order, you agree that your email address may be used for those transactional communications.

By purchasing goods through our website, you agree to these Terms and Conditions and our Privacy Policy.

You will not automatically receive marketing emails simply by creating an account or making a purchase. You may choose to opt into promotional emails at checkout or via signup, and you may opt out at any time.

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1. When You Make a Purchase

 

1.1 Website Operator

This website is operated by Ananda Elixirs Inc. (“we”, “us”, “our”). By using our website you are bound by these Terms and Conditions.

All use and purchases are governed by these Terms and Conditions as they exist at the time of your order. If you use or order goods after we have published any changes, you will be bound by those changes. We recommend reviewing these terms before each purchase.

1.2 Order Acceptance

We will confirm acceptance of your order either:

 

• immediately on the website after checkout, and/or

• by sending an order confirmation email to the email address you provided.

At that point, a purchase contract is formed, and we will supply goods in accordance with your order and these Terms and Conditions.

1.3 Subscription Terms (If Applicable)

If you select a subscription option, your subscription will automatically renew at the frequency selected at checkout unless cancelled.

If your subscription includes a minimum commitment (example: two renewals), that minimum will be clearly disclosed on the product page and/or during checkout. By placing a subscription order, you agree to the subscription terms displayed at the time of purchase.

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2. Pricing & Delivery Charges

2.1 Product Pricing

Prices are shown on the website at the time you confirm your order. Prices may be subject to change without notice, though you will be charged the price displayed at checkout.

If you amend your order (where permitted), any added items will be charged at the price in effect at the time of the amendment. Promotional pricing may be time-limited and may not apply to later changes.

2.2 Shipping Fees

Your order may include a delivery charge. If applicable, it will appear as a separate line item at checkout before you confirm payment.

Shipping costs depend on factors including the value of your order, the destination address, and the shipping method selected.

2.3 Taxes (Canada)

Orders shipped within Canada may be subject to applicable taxes such as GST/HST/PST/QST, depending on your province/territory and local tax requirements.

2.4 International Orders (If Applicable)

For orders shipped outside Canada, you may be responsible for import duties, customs fees, brokerage fees, or taxes charged by your country. These fees are not controlled by Ananda Elixirs Inc. and are not included in the purchase price unless explicitly stated.

2.5 Address Accuracy

You are responsible for entering the correct shipping address at checkout. Once an order is placed, we may be unable to change the address.

If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs to resend the package.

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3. Methods of Payment

3.1 Accepted Payments

Payment may be made by debit card, credit card, Shop Pay, PayPal, and/or other payment methods displayed at checkout.

3.2 Authorization & Charges

Authorization for payment will be requested from your card issuer at the time of order placement. Your payment method will be charged at checkout unless otherwise stated.

We reserve the right to cancel or refuse an order if payment authorization is refused or we reasonably believe payment may not be successfully processed.

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4. Delivery

4.1 Delivery Address

Delivery will be made to the shipping address you provided at checkout.

We reserve the right to restrict deliveries in certain areas or to remove certain regions from our deliveries.

4.2 Incorrect, Missing, or Damaged Goods

If your order arrives incomplete, damaged, or incorrect, you must notify us promptly. Where appropriate, we will arrange a replacement shipment, store credit, or refund, depending on the circumstances.

Our liability is limited to the value of the affected goods and the cost of shipping paid for those goods.

4.3 Delivery Attempts

It is your responsibility to ensure that an appropriate person is available to receive delivery. If no one is available, the courier may attempt redelivery or hold the parcel for pickup depending on their policies.

4.4 Delays Beyond Our Control

Adverse weather, carrier delays, customs processing, or other events beyond our reasonable control may cause delivery delays. In such cases, our liability will be limited to the value of the goods not delivered and the delivery cost paid.

4.5 Unattended Delivery Requests

If you instruct the courier to leave a package unattended, you accept full responsibility for any loss, theft, tampering, contamination, or damage after delivery.

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5. Defective / Faulty Goods

5.1 Quality Guarantee

We take quality seriously. If you believe a product is defective or damaged, you must contact us within 30 days of delivery with your order number and supporting photos where applicable.

We may offer a replacement, store credit, or refund depending on the situation.

5.2 Limitation After 30 Days

Subject to applicable consumer protection laws, we may not accept claims relating to damaged or faulty goods after 30 days from delivery.

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6. Cancellations, Returns & Refunds

6.1 Order Changes

We aim to dispatch orders quickly. Once an order has been placed, we may not be able to make changes, including address changes, cancellations, or swapping items.

6.2 Returns Window

You may request to return eligible products within 30 days of delivery, provided the items are:

 

• unused

• unopened

• in original condition

 

6.3 Return Shipping Costs

Unless required by law or the return is due to our error, return shipping costs are your responsibility.

6.4 Refund Processing

Refunds are issued back to the original payment method after we receive and inspect the returned items. Refunds are typically processed within a reasonable timeframe.

6.5 Subscription Cancellation

You may cancel a subscription at any time through your customer account portal (if available) or by contacting our support team.

If a subscription renewal has already processed and shipped, it cannot be cancelled, but eligible unopened products may still be returned in accordance with our return policy.

⸻7. Liability

 

 

7.1 No Limitation for Certain Claims

 

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

 

7.2 Events Beyond Our Control

 

We will not be liable for delays or failure to perform due to causes beyond our reasonable control (including carrier delays, customs delays, natural disasters, or service interruptions).

 

7.3 Maximum Liability

 

Except as required by law, our maximum liability arising from any order will be limited to the retail price paid for the goods in that order and the shipping cost charged for that order.

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8. Privacy

 

 

8.1 Customer Data

 

Your privacy is important to us. We handle your personal information with care and security. We do not sell or share your information with third parties for their marketing purposes unless you consent.

For more information, please review our Privacy Policy.

 

8.2 Account Security

 

If you create an account, you are responsible for maintaining the confidentiality of your password and for all actions taken under your account.

You must notify us immediately of any unauthorized use of your account or security breach.

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9. Customer Complaints

 

If you have a complaint or issue, please contact our team and we will do our best to resolve it.

Contact Email: [your support email]

(Example: hello@anandaelixirs.com)

Order confirmation and proof of delivery may be required to issue refunds or replacements.

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10. Special Offers & Promotions

 

 

10.1 Promotions

 

We may offer special promotions at our discretion. Any promotion is subject to its stated terms and may be changed or withdrawn at any time without notice.

 

10.2 Discount Codes

 

Discount codes do not stack and cannot be combined with other promotions unless explicitly stated. Only one discount code may be used per checkout.

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11. Governing Law & Jurisdiction

 

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Canada and the Province of Ontario, without regard to conflict of law principles.

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12. General

 

 

12.1 Severability

 

If any part of these Terms and Conditions is held by a court to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

 

12.2 Intellectual Property

 

All copyrights, trademarks, and intellectual property rights in material or content supplied as part of this website remain the property of Ananda Elixirs Inc. or its licensors.

You may use content only for personal, non-commercial use related to placing orders through our website. You may not copy, reproduce, publish, distribute, commercially exploit, or create derivative works without our written consent.

 

12.3 Ingredient Responsibility

 

It is your responsibility to review product labels and ingredient lists to ensure suitability for your dietary requirements and allergies.

If you need further dietary guidance, please contact us and we will do our best to assist, or consult with a qualified healthcare professional.

 

12.4 Updates

 

We may update these Terms and Conditions from time to time. Updates will be effective once published on our website.

 

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